The website hetjuistecontract.nl with the labour relationship assessment web module was visited about 120,000 times in the months of December 2024 and January 2025. All expressions of the online public communication 'ZZP ja of nee' refer to this website, where employed and working people can use a step-by-step plan to gain insight into the right form of contract. The website still provides correct information after the Supreme Court ruling in the Uber/FNV case.
Use and development of the labour relationship assessment web module
An improved version of the labour relationship assessment web module has been available since 1 December 2023. Compared to the pilot environment, this has made a number of improvements. For instance, the answers can be saved in the interim. As a result, the questionnaire no longer needs to be completed in one session. Also, after receiving the result, it is easier to change the answers given. The questions and explanatory notes were also reviewed for comprehensibility and adjusted where necessary. Although it is not known whether these improvements are to blame, from the start of the improved version of the web module, an increase in use compared to the pilot environment is noticeable. In particular, a clear increase in the use of the web module can be observed from summer 2024.
The share of "indications of possible (fictitious) employment" is decreasing month-on-month (from 44.3% in September 2024 to 36.7% in December 2024). At the same time, the share of "indication no employment" has increased (from 24.9% in September 2024 to 30.5% in December 2024). Also, the share of "no judgment possible" increased slightly (from 30.8% in September 2024 to 32.8% in December 2024).
User experiences
Users who completed the questionnaire in the web module were asked if they wanted to participate in a short survey on the use of the web module. They were asked what rating they would give the web module. Overall, a high proportion of users are positive about the web module. For instance, 88.6% give it a rating of 6 or higher, and 44.1 % give it a rating of 8 or higher. Nevertheless, improvements remain possible. In particular, encouraging fewer people to drop out while completing the questionnaire. For instance, of the 16,672 cases that started the questionnaire but did not complete it in full, an analysis was made to see if there were any specific questions where users dropped out. This shows that a large proportion of users drop out of the questions prior to the actual questionnaire to assess the specific employment relationship. These include, for example, questions on the possible presence of specific fictitious employment relationships. The next period will see whether it is possible not to ask these questions beforehand, but afterwards and only if they are still relevant to the specific situation. In addition, the possibility of organising a user panel will be examined, in particular to review the questions that cause many users to drop out. It is also being investigated how to reduce the proportion of "no opinion possible" in the web module.
Relationship to Supreme Court ruling in Uber/FNV case
Since its inception, the web module has focused on the viewpoint of 'external entrepreneurship of the worker'. For example, it asks about a VAT number and the Chamber of Commerce registration, but also whether the worker is allowed to use his own logo and whether the worker is allowed to work for other clients. It is also currently being investigated whether this viewpoint can be asked more broadly to get a more nuanced picture on this. This investigation was already under way and is separate from the recent Uber ruling by the Supreme Court. The web module is aimed at clients, which is why the questioning on external circumstances of the worker has been kept limited, as clients may not be sufficiently aware, when completing the web module, how different workers behave outside the specific assignment relationship in economic traffic.
Tip: The government wants the web module continue to improve as a communication tool to clients and contractors around assessing employment relationships.
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